Frequently Asked Questions
1. I am trying to log in to the site but my password is not working
There could be a couple of reasons for this so before contacting our customer service team please try the following:
- Please make sure that you have registered on the website. Register here.
- If you are registered and your password is not working please go to login area , click 'Forgot Your Password' and enter your email address.
A password reset email will then be sent to your email inbox. If you do not receive anything within a couple of minutes check your spam folder.
Click on the link in the email, which will take you back to the site where you can enter a new password.
Finally, click on the Login button and enter your email address and new password to log in to the site.
2. How do I contact Customer Services?
Please mail email@example.com
3. How do I contact you generally?
Please visit our contact us page for our full contact details.
4. How do I search the website for a book, an author or news content?
Our search engine makes it easy to find what you're looking for. You can search for a book or author using the search box on the top right-hand side of each page. Enter your search term in the search box, the predictive search might also offer you a few options in dropdown boxes which will appear below the search box as you type. Once you have entered and/or selected your search term click return on your keyboard. A search results page will then load and hopefully display the information you were looking for.
Browse our online catalogue:
You can also browse our online catalogue or download a PDF version (link in menu at bottom of page).
If you still can't find the book you are looking for, it may be that it is no longer in print or, for more recent books, that it is in the process of being re-printed. Please note that we will only display titles that are in-print, whether they are in stock or out of stock, and future releases with a publication date not more than three months ahead.
5. How do I order a catalogue?
To view and download printer-friendly versions (PDFs) of our catalogues click on the link in the footer of each page on the website.
If you are a UK trade customer please email firstname.lastname@example.org to request a print catalogue.
6. How do I order online?
To place an order, simply click on the 'Add to Basket' button on the product page of the book you wish to purchase.
You can use the ‘My Basket’ link on the top right-hand side of the page to view the contents of your shopping basket. Please note that if you have added an item/items to your basket, you will see the number of items next to the ‘My Basket’ icon e.g. My Basket (1 item) or My Basket (2 items).
When you have finished shopping, click the ‘Checkout’ link next to ‘My Basket’ and (if you haven’t already logged in) you will be given the option to Checkout as a Guest or Register. Once you have made this decision then all you need to do is follow the simple steps in the Checkout section by entering the required information and clicking ‘Continue’ if you are happy to proceed.
7. How do I return a damaged book?
Please visit our Shipping & Returns page for information on returning a damaged book.
8. How can I order out-of-print books?
Unfortunately, we cannot help you trace out of print books, nor do we keep any such stock once a title becomes out of print.
Second hand specialists such as abebooks.com sometimes have copies – though these can be expensive.
9. How can I add a discount or promo code?
Once items are added to your shopping trolley, hover on the trolley icon in the top right corner and click 'View all'. This will take you to your shopping trolley. Add your code into the 'Discount code' box and click 'Apply coupon'. The discounted total will now appear with the discounted amount above.
10. How can I change my email address?
Once you have logged into the My account area, click on ‘Account Information’. Here you can change your preferred name(s), email address and password. To confirm the change(s), press ‘Save’ at the bottom of the page.
11. How can I contact an author?
Please either send an email to email@example.com for the attention of the author or a letter to Profile Books, 3 Holford Yard, Bevin Way, London WC1X 9HD, United Kingdom. We will do our best to forward your letter or email but please bear in mind that we are a small team and we cannot enter into correspondence on your behalf.
12. What is the difference between rights and permissions?
Our permissions department licenses use of our cover art and extracts from books for use in other publications. Our rights department sells the entire content to other publishers, primarily for publication in other territories and other languages. The rights team also deals with film queries, TV and theatre rights.
13. Where can I get permissions information for your books?
14. Where can I get rights information?
15. About our ebooks
What is an ebook?
An ebook is a book delivered as an electronic file (e.g. MOBI or ePuB). Our ebooks can be read on smartphones, tablets, and desktop devices and/or dedicated ebook devices. Once ebooks are purchased, they can be downloaded immediately from ‘My eLibrary’ within My Account area.
What formats are your ebooks available in?
Our ebooks are available in MOBI (for Kindle) and ePub (for most other readers) format.
For full instructions on how to download and use our ebooks, please click here.
Can I print or share an ebook?
Technically, you may find a way to do so, though we use DRM on our ebooks to discourage this. If, however, you opt to print or share the ebooks you download you will be in breach of applicable international copyright laws and if discovered you run the risk of being prosecuted.
Copyright laws help to safeguard the livelihoods of our authors and our business as a whole. Please respect our authors' Copyrights and refrain from sharing and or otherwise reproducing in print the ebooks you purchase and download on this website. Thank you.
Where can I find your ebooks?
Across the website. If the book you are searching for is available as an ebook then you will have the option to purchase it by simply selecting the ebook format you’d prefer (i.e. MOBI or ePUB.)
I have an ebook question or I'm having problems accessing or downloading the ebook
Full instructions can be found here.
16. Where can I view current vacancies?
For a full list of our current vacancies and internships, please visit our Careers page.